Absolutely disgraceful!!! One woman walking around with a head set, knew nothing about simple enquiry. Told to wait for another staff member...waited and waited and waited, sat for over an hour...people who were just walking in got seen before me!! What a joke! Will not be visiting this branch again and am considering changing banks if this is type of service you get as a NatWest customer!!! I would give 0 stars if I could!
Qued outside of the door for 10 minutes, only 1 cashier on, and another lady supervising & waving to the automated cash machine which nobody wanted to use. 0 out of 10 for customer service.
Queued to be expected, but staff member is asking what we need to do to see if she can help. Has drop box for business, interview room, cash in and out machines. Very friendly staff.
The queues for the cashier regularly stretch out of the building into the car park. Too few staff for the number of customers and the location of the bank. Staff seem inconvenienced if you prefer to talk to a human being rather than use one of their machines.
Very handy location which saves walking up town every time you need to use a branch. Unfortunately every local business seems to have cottoned on to this so the queue is always long and very rarely are all 3 counters open. If businesses depositing large sums of cash had their own separate counter, banking for everyone else would move much more freely.
NatWest Bank is an Australian Bank based in Gloucester, New South Wales. NatWest Bank is located at 4, St Oswalds Rd, Gloucester GL1 2SR, UK, Gloucester, New South Wales GL1 2SR, Australia.
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